# How to know if a translation recommendation is trustworthy > A friend recommended a certified translation agency? See how to confirm it actually applies to your document before you hire. https://roxotranslations.com/2026/10/07/translation-recommendation-trustworthy/ To know if a translation recommendation is trustworthy, ask which document it was for, whether it was accepted the first time, and compare it with the agency's public reviews. A friend, a coworker or a Facebook group recommended a certified translation agency. The recommendation seems to settle everything: after all, "that person already used it and it worked." But it worked for their document, at their institution, on their timeline. Your case might be different. Following a recommendation without confirming it applies to your situation is one of the most common ways to find out too late that a document was rejected. Here is how to turn "someone recommended it" into a safe decision. ## Key takeaways - A personal recommendation is a good starting point, but it does not confirm the agency handles your specific document type and destination institution. - The right question is not "do you recommend them?" but "for what document, and was it accepted the first time?" - An isolated recommendation is worth less than one cross-checked with public reviews (Google, social media). - The person who recommended it may have had a different situation: state, document type and destination institution all change what actually matters. - A genuine recommendation holds up to detailed questions; a vague one does not. ## Contents - What a personal recommendation actually guarantees - The right questions to ask whoever recommended it - Your situation may not match theirs - How to know if a translation recommendation is trustworthy with public proof - Signs that a recommendation is genuine - Frequently asked questions ## What a personal recommendation actually guarantees A recommendation from someone you trust guarantees one thing: that person had a positive experience. It does not guarantee your document was the same type, that it went to the same institution, or that your deadline was as tight as theirs. "It worked for me" and "it will work for you" are different claims, even when they come from the same sentence. ## The right questions to ask whoever recommended it Before accepting the recommendation right away, ask for detail: what document was translated? Was it accepted the first time, without being returned? How long did it actually take, from order to delivery? Was there any unexpected extra cost? Specific answers indicate real experience; vague answers ("it was great", "I highly recommend them") without detail deserve one more question before becoming a decision. ## Your situation may not match theirs A birth certificate and an academic transcript have different requirements. A document for USCIS and one for a university go through different reviewers, with different criteria. Even some state agencies, such as certain DMVs, have their own rules. A recommendation from someone who translated one document type does not automatically cover yours: it is worth confirming directly with the agency whether it has experience with your case. ## How to know if a translation recommendation is trustworthy with public proof The safest way to validate a recommendation is to see whether it holds up publicly: does the agency have real reviews on Google, with a meaningful volume, not just 3 or 4 comments? Do the reviews mention a situation similar to yours? A personal recommendation that matches a consistent rating and a real volume of public reviews is far more trustworthy than either one alone. ## Signs that a recommendation is genuine A genuine recommendation has detail: the document name, a real timeline, something that stood out (good or bad). A vague recommendation, with no verifiable detail, is not necessarily false, but it is not enough on its own to base a decision that involves an official deadline and an important document. What the recommendation saysWhat to ask before trusting it "I recommend them, it was fast"Fast compared to what? How many days, exactly? "It was accepted without issue"Accepted by which institution, for what document type? "Fair price"Did the price include the Certificate of Accuracy and review, or was there an extra charge later? "Excellent service"Do the agency's public reviews (Google) confirm that pattern, or is it an isolated case? ## Behind the recommendations we receive The recommendations that reach Roxo Translations usually come with the same question we suggest here: "do you handle my document type?" We back that question with facts anyone can verify, not just the word of whoever is recommending us. - 5.0 on Google, with more than 2,000 reviews: volume that supports the pattern, not an isolated case - ATA member, number 273295, verifiable in the official directory - 24-hour turnaround, with double human review included - Experience with USCIS, universities and courts, the most common destinations for our clients - Support 7 days a week Our certified translation page details what is included in every order, and our help center answers other common questions from people deciding who to hire. ## Want to confirm if the recommendation fits you? Now you know what questions to ask before accepting any recommendation right away. If you would like to confirm directly with us whether we handle your document type, the next step is simple. ## Frequently asked questions ### Is a friend's recommendation enough to choose a translation agency? It is a good sign, but it does not replace confirming whether the agency handles your specific document type and destination institution. Treat the recommendation as a first step, not the final word. ### How do I know if a recommendation is genuine and not just friendliness? Genuine recommendations come with detail: document type, real turnaround time, what worked or did not. If the person cannot answer specific details, it is worth confirming directly with the agency before deciding. ### What should I do if the person who recommended it had a different document than mine? Ask the agency directly whether it has experience with your specific document type and the institution it is going to: someone else's positive experience does not guarantee the same result for a different case. ### Does a Google review carry more weight than a personal recommendation? They are not substitutes for each other: they complement one another. A personal recommendation brings immediate trust; public reviews, in volume, confirm that the pattern repeats and is not an isolated case. ### Should I be suspicious if an agency only has personal recommendations and no public reviews? It is worth at least asking why. An established agency usually accumulates public reviews over time; the total absence of them, even with good personal recommendations, is one more thing worth investigating before hiring. Related topics: translation pricing | certified translation for immigration/USCIS | languages we translate | legal translation Related article: Customers who trust ROXO: what 5-star reviews really mean for certified translation