# Help Center | Roxo Translations

> Help Center for questions about documents, turnaround times, and translation pricing. Contact us on WhatsApp or place your order online now.

https://roxotranslations.com/help-center/

## Roxo Help Center

Find quick answers about your translation in just a few clicks

Type your question: turnaround, pricing, documents...

## What Customers Ask Most

- Is the translation accepted by USCIS?
- How long does delivery take
- What is a sworn translation
- How much does my translation cost
- Which documents can I send
- Is rush delivery available
- Languages Roxo translates
- Validity in Brazil and abroad

## Choose a Topic

{n} questions

{n} question

## How to Order Your Translation

Step-by-step guide to submitting your document and receiving your finished translation.

**How do I order a translation?**

Upload your document on the website to see the price and place your order online, or send it by WhatsApp or email. Tell us the target language and where you will submit it. We confirm price and delivery time, and you pay through a secure link.

Upload your document on the website

**How do I send my documents?**

By WhatsApp, by email, through the upload on the website, or by sharing a folder with us. We accept PDF, JPG, PNG, TIFF, HEIC, DOCX, DOC, ODT, XLSX, PPT and HTML files; a legible phone photo is enough. Send all pages, front and back.

through the upload on the website

**Is a photo from my phone good enough?**

Yes, as long as the whole document is legible. Take it on a flat surface, in good light, with all four corners visible and no glare or blur. If any part is unreadable, we ask for a new photo before quoting.

**I sent several photos of the same document. Is that OK?**

Yes. We combine the photos into a single PDF and put them in page order.

**Do I need to remove staples or seals to photograph the document?**

No. Photograph the document as it is, every page, front and back. But if something is covering the writing, remove it.

**Do I need to send the original document?**

No. For translation, a legible digital copy is enough, and the whole process is online. Originals are only needed for some apostilles of US documents, which is handled by Roxo Apostille.

**What information do you need to quote my translation?**

The document, the target language, and the country and institution where you will submit it, such as USCIS, a DMV, a university or a Brazilian registry. The destination defines the right service, so we ask before quoting.

**Can I leave instructions for the translator?**

Yes. If there is something specific, such as how a name should be spelled, write it with your order.

**Can I change my order after paying?**

Yes, if the translation has not started yet. We usually start right after payment, so let us know as soon as possible.

**Can I add documents to a quote I already received?**

Yes. Send the new documents in the same conversation and we update your quote, so everything stays in one order before you pay.

## Which Service to Choose

Understand the difference between certified and sworn translation before you order.

- The choice depends on where the document will be used. For the United States (USCIS, universities, courts, DMV), the request is usually for a certified translation. For Brazil, the requirement is a sworn translation, done by a sworn public translator. If the document needs international validity, an apostille may also be needed. The questions below help you decide; if in doubt, the team advises you before you pay.

**Certified or sworn translation: which one do I need?**

It depends on the country where the document will be used. For the United States (USCIS, DMV, courts, universities), you need a certified translation. For Brazil, you need a sworn translation. For any other country, tell us where you will submit it and we confirm the right format before quoting.

It depends on the country where the document will be used

**Is a US certified translator the same as my country's sworn, official or court-appointed translator?**

No. A US certified translation is what USCIS, courts, universities and agencies in the United States accept. Many countries have their own official translator, such as Brazil's tradutor juramentado, Spain's traductor jurado, Mexico's perito traductor, Colombia's traductor oficial and Argentina's traductor público. To use a document in the United States, the certified translation is what you need; to use it in another country, that country's rule applies. Roxo also does sworn translation for Brazil.

certified translation

**Do you also do simple (non-certified) translations?**

Yes. When the document is for information only and no agency requires certification or public faith, we can do a simple translation. Tell us what it is for and we confirm the right service before quoting.

we can do a simple translation

## Certified Translation in the US

USCIS, notarization, what is included and where the certified translation is accepted.

**What is a certified translation?**

A certified translation is a complete translation signed by a qualified professional, with a statement attesting that it is accurate and complete. In the United States it is the format required by USCIS, courts, universities and most official institutions.

A certified translation

**What is included in a certified translation?**

Professional human translation, double review, a signed certificate of accuracy, US notarization and formatting that mirrors the original. You receive it as a non-editable PDF, with unlimited revisions after delivery.

a signed certificate of accuracy

**Is your certified translation notarized?**

Yes. US notarization is included in our certified translation: a Notary Public seal and signature with a tamper-proof digital certificate, valid in all 50 states.

**What is the difference between certification and notarization?**

Certification is the translator's signed statement that the translation is accurate and complete. Notarization is a Notary Public confirming the identity of whoever signed that statement. It does not evaluate the translation itself. Our certified translation includes both.

**Does USCIS accept your translations?**

Yes. USCIS accepts certified translations, and ours include the signed certificate of accuracy and US notarization. Every foreign-language document you file must come with a full English translation. Final acceptance of any application is always decided by USCIS.

USCIS accepts certified translations

**Does USCIS require a notarized translation?**

No. USCIS asks for a certified translation, meaning the translator’s signed statement of accuracy and competence; notarization is not required. Ours includes US notarization anyway, because some schools, courts and other agencies do ask for it, so the same translation works in more places.

USCIS asks for a certified translation

**Can I translate my own documents for USCIS?**

USCIS requires every foreign-language document to come with a full English translation and a certification from the translator that it is complete and accurate and that they are competent to translate (8 CFR 103.2(b)(3)). Translating your own document, or asking a relative, invites questions about impartiality, so an independent professional translator is the safer choice.

**Does the translator need to be ATA certified for USCIS?**

No. USCIS does not require a specific credential, only a translator competent in both languages who certifies the translation. Roxo Translations is a member of the American Translators Association (ATA), member number 273295, and every translation goes through double human review.

American Translators Association (ATA)

**What is a certified translator?**

In the United States, a certified translator is the professional who translates your document and signs a statement that the translation is complete and accurate. There is no government license: USCIS asks for the full translation with that signed certification. Roxo is a member of the ATA and includes the certificate of accuracy and US notarization in every certified translation.

certified translator

**Which of my documents need to be translated for USCIS?**

Every document in a language other than English that you submit to USCIS needs a full certified translation. Which documents your case requires is a legal question: your attorney or the USCIS instructions for your form define that. We translate what you need to file.

needs a full certified translation

**How do you help with immigration translations?**

We do the certified translation of the documents in your case, with a signed statement of accuracy and US notarization, accepted by USCIS, with unlimited revisions until acceptance. Which documents your case needs is for your attorney to decide.

We do the certified translation of the documents in your case

**Can you translate my birth certificate for USCIS?**

Yes. Birth certificates are among the documents we translate most, for green card, visa, citizenship and adjustment of status applications. The certified translation includes the certificate of accuracy and US notarization, with the layout of the original.

Birth certificates

**Do I need to translate my birth certificate for USCIS?**

Yes, if it is not in English. USCIS requires a full English translation of every foreign-language document, with the translator’s certification, and the birth certificate is commonly required in green card, citizenship and family petitions. Which pages and documents your case requires is a legal question for your attorney or the USCIS instructions. We translate what you send us.

the birth certificate

**How do I get a certified translation?**

In three steps, all online: upload your document on the website and see the price and deadline instantly, pay through the secure link, and receive the translation by email as a non-editable PDF with the signed certificate of accuracy and US notarization. You do not need to visit an office.

upload your document on the website and see the price and deadline instantly

**Where can I get a certified translation near me?**

Anywhere in the United States, online. Roxo Translations serves all 50 states from its offices in Florida and Brazil: you send a photo or scan from home and receive the certified, notarized translation by email, recognized across all 50 states. There is no need to look for a local office.

certified, notarized translation

**Is the certified translation valid in every US state?**

Yes, our certified and notarized translation is recognized across all 50 states for immigration, schools, courts and employers. A few agencies set their own rules, such as some state DMVs, so tell us where you will submit it and we check before you pay.

**Is a Florida notarization accepted in other states?**

Yes, a notarization performed in Florida is recognized across the United States. If a specific institution asks for a notary from its own state, tell us before ordering so we can check the options.

**Can I use a certified translation outside the United States?**

It depends on the destination country and the receiving agency. Some accept a US certified translation, others require a local sworn translator or an apostille. Tell us the country and the institution, and we confirm which format it accepts before quoting.

It depends on the destination country

**Do you translate driver's licenses for the DMV?**

Yes. Certified driver's license translation starts at $25 per application, with 1-day delivery. Tell us the country and, if it is the US, the state: most DMVs accept it, but a few, such as Connecticut, New York, Nevada and Georgia, have their own rules. To check your state, see the order page.

Certified driver's license translation

**Do you do credential evaluations (WES, ECE)?**

No. Credential evaluation is done by specialized evaluation agencies. What we provide is the certified translation of your diploma and transcripts, which those agencies and universities usually request. Check the evaluator's translation requirements and send them to us with your documents.

certified translation of your diploma and transcripts

## Sworn Translation for Brazil

Public sworn translators, digital signature, validity and the documents Brazil requires.

**What is a sworn translation (tradução juramentada)?**

It is the official translation required in Brazil, done by a public sworn translator registered with a Brazilian Board of Trade (Junta Comercial). It has public faith nationwide, the same legal value as the original. Ours are delivered as PDF with an ICP-Brasil digital signature.

**What is the difference between a sworn translation and a regular translation?**

A sworn translation is done by a public sworn translator registered with a Board of Trade (Junta Comercial) and has public faith, the same legal value as the original, before Brazilian authorities. A regular (simple) translation has no official value and serves for information only. For any official use in Brazil, the sworn translation is the one accepted.

**What is the difference between a translation and a "versão"?**

It is a term translators use in Brazil. To keep it simple: a translation goes from language A to language B, and a "versão" goes the other way. We do both.

**Who can do a sworn translation?**

Only a public sworn translator (tradutor público) approved in the public exam and registered with a Brazilian Board of Trade (Junta Comercial), for each language of their registration. That is why not every language pair has a sworn translator available. Ours sign with ICP-Brasil digital certificates.

**Which documents need a sworn translation in Brazil?**

In general, any document in a foreign language submitted to a Brazilian public agency, registry office (cartório), court, university or Board of Trade (Junta Comercial), such as certificates, diplomas, transcripts, contracts and powers of attorney. The receiving institution sets the final rule, so tell us where you will submit it and we confirm before quoting.

**Is the sworn translation valid in every Brazilian state?**

Yes. A sworn translation has public faith throughout Brazil, in all 26 states and the Federal District, regardless of which Board of Trade (Junta Comercial) registered the translator.

**Where can I find the list of sworn translators registered with a Brazilian Board of Trade (Junta Comercial)?**

Each Brazilian state has its own. The state Board of Trade (Junta Comercial: JUCESP in São Paulo, JUCEMG in Minas Gerais, JUCEPAR in Paraná, JUCERJA in Rio de Janeiro, and so on) registers the public sworn translators and publishes the list on its website. There is no national list: DREI, the federal agency, only regulates. In some states, such as Acre, the Board of Trade appoints an ad hoc translator for each document. A sworn translation by a translator registered with any Board of Trade is valid throughout Brazil, so you don't need to search your state's list: at Roxo Translations you send the document online and see the price and turnaround right away.

send the document online

**Is a digitally signed sworn translation valid?**

Yes. A sworn translation signed with an ICP-Brasil digital certificate has the same value as the printed version before Brazilian public agencies (IN DREI 72/2020). The signature can be checked on the official validator at validar.iti.gov.br.

**How do I check that a sworn translation is authentic?**

By its digital signature: upload the PDF to the official ITI validator, at validar.iti.gov.br.

**Do I need to be in Brazil to get a sworn translation?**

No. The whole process is online: send a photo or scan of the document from anywhere, and you receive the sworn translation by email as a digitally signed PDF.

send a photo or scan of the document from anywhere

**Where can I get a sworn translation for Brazil? Do you serve São Paulo?**

Online, from anywhere. Our sworn translators are registered with a Brazilian Board of Trade (Junta Comercial) and the translation has public faith in every state, so it serves São Paulo, Rio de Janeiro or any other city in the same way. You send the document digitally and receive a PDF signed with ICP-Brasil.

You send the document digitally

**Can I receive a printed sworn translation by mail?**

Yes, physical delivery is available as an additional service, quoted by destination. In most cases the digital PDF with ICP-Brasil signature is already accepted and arrives faster, so check with the receiving agency before ordering a printed copy.

**Can you do a sworn translation from any language into Portuguese?**

It depends on the language pair, because a sworn translation requires a public translator registered for that language. For pairs without one, we can offer a two-step route: certified translation into English, then sworn translation from English into Portuguese. We confirm before quoting.

**Do you do sworn translations into Italian for citizenship?**

Yes. Italian is one of our core languages. For Italian citizenship, the consulate or comune defines which documents to translate and whether they must be apostilled first. Send us their list and we confirm the format and build the complete order.

**Do you do sworn translations into English?**

Yes, when a Brazilian agency or another country requires it. If the document is for a US agency such as USCIS, what you need is a certified translation, the format those agencies ask for. Tell us where you will submit it and we confirm before quoting.

**Can I use a Brazilian sworn translation in another country (Spain, Italy, Portugal)?**

Sometimes. A sworn translation is not limited to use inside Brazil, and some countries accept it, often with an apostille. Each consulate or agency sets its own rule, so tell us the country and institution and we confirm the right format before quoting.

often with an apostille

**Is a Brazilian sworn translation valid in the United States?**

For US agencies such as USCIS, the format requested is a certified translation into English, with the translator’s certificate of accuracy. The sworn translation is Brazil’s official format, made for Brazilian authorities. If you already have one, check with the receiving agency; if not, order the certified translation directly.

**Is a certified translation done in the US valid in Brazil?**

We are a translation company and do not give legal or immigration advice. Whether a document is valid is decided by your attorney or by the office that receives it. With that information, we translate in the format that office requires.

## Payment and Delivery

Accepted payment methods and how your translation reaches you.

Translation prices, what counts as a page, accepted payment methods, discounts, invoices and how your certified translation is delivered.

**How much does a translation cost?**

Certified translation for the US is starting at $15/page. Sworn translation for Brazil is starting at R$ 89/page. Driver's license translation starts at $25 per application and transcription at $15 per minute. Send your document for an exact quote.

starting at $15/page

**How much does it cost to translate a birth certificate?**

A certified birth certificate translation for the US is priced per page, starting at $15/page, with US notarization included. A sworn translation for Brazil starts at R$ 89/page. Upload the certificate on the website and the exact price and deadline appear instantly.

priced per page

**How much does it cost to translate a diploma and transcript?**

Diplomas and transcripts are priced per page, like any document: certified translation for the US starts at $15/page and sworn translation for Brazil starts at R$ 89/page. The total depends on how many pages the transcript has, so upload both on the website and the exact price and deadline appear instantly.

priced per page

**Which payment methods do you accept?**

Credit and debit cards (Visa, Mastercard, Amex, Discover, Diners), Zelle, Pix, PayPal, Google Pay, Cash App and crypto, plus buy now, pay later options such as Klarna, Afterpay and Parcelow. Payment is made through the secure link in your quote.

**Do you offer discounts?**

Yes, for large volumes. Send all your documents together and we review the quote based on the total. Companies and agencies with recurring volume can ask about our partnership program.

partnership program

**Do you have a referral program?**

Not yet, but we are already designing one. For partners, there is a progressive discount based on the volume sent.

**Why is my quote in dollars (or in reais)?**

The country where the document will be used defines the service and the currency: certified translation for the United States, in dollars; sworn translation for Brazil, in reais. Where you live or where the document was issued does not change that.

**How is the price calculated?**

By page or word count, language pair and deadline. Extras such as rush delivery, physical delivery or currency conversion are listed separately in your quote before you pay, with no surprise fees.

By page or word count, language pair and deadline

**Is a sworn translation charged per page or per "lauda"?**

It can be either: each sworn translator follows one method. At Roxo you upload the document and the system shows the price instantly.

**When do I pay, and how do I know you received it?**

After you approve the quote, an invoice is generated and you pay through the secure link. Work starts once payment is received, and you get an automatic receipt. If you paid another way, send us the receipt on WhatsApp.

**Can I pay for several documents with one invoice?**

Yes. Send all the documents together and we issue a single quote and invoice covering all of them, so you pay once through the secure link.

**What counts as a page? Is front and back one page?**

A document printed front and back, such as an ID card or driver's license, is counted as one page. For longer documents, the quote shows the page count before you pay, and you can ask us to review it.

**Can I pay in installments?**

Yes. At checkout you can choose buy now, pay later options such as Klarna, Afterpay or Parcelow, subject to the provider's approval.

**How long is my quote valid?**

Your quote is valid for 15 days. After that, ask us to update it before paying.

**How long does a translation take?**

It depends on the number of pages, the language pair and the service. The estimated delivery date appears in your quote before you pay.

The estimated delivery date

**Can you deliver faster? Is there rush delivery?**

Yes. Fast delivery adds 25% and express delivery adds 50% to the price. These rates can change, and the one that applies is always confirmed in your quote. Tell us your deadline before ordering and we confirm whether it is feasible for your documents.

Fast delivery adds 25%

**Can I get a physical copy by mail?**

Yes. Physical delivery is an additional service, quoted by destination and number of pages, including outside the US. Transit time depends on the carrier and starts after the translation is ready.

**How will I receive my translation? Can I print it?**

You receive a non-editable PDF by email, with the certification, signatures and digital seals. You can print it freely. If you cannot open the file, we resend it on WhatsApp.

**In what order does the translation file come?**

Each service has its own order. Certified translation: the Affidavit of Translation Accuracy, the translated document and the original. Sworn translation: the opening statement (termo de abertura), the translated document, the original and the closing statement (termo de encerramento).

**I lost my translation file. Can you send it again?**

Yes. We resend it by email, with a reminder to keep it somewhere safe, because our system deletes the files after 60 days.

**Can you send my translation to another email, such as my attorney or university?**

Yes, as long as you authorize it. Tell us the email address, or addresses, in the same conversation, and we send the translation to the addresses you authorize.

**Is the delivery date guaranteed?**

The estimated delivery time in your quote is our commitment, but not a guaranteed deadline. It can change, earlier or later, due to document complexity, terminology research, file quality or quality review. If you have a hard deadline, tell us before paying.

## Certification and Guarantees

How notarization and sworn certification work, plus our quality guarantees.

**Can you certify or notarize a translation I already have?**

No. For security, we only certify and notarize translations done by our own team. We can translate the original document for you, with certification and notarization included.

**Can you notarize my signature on a power of attorney or affidavit?**

Notarizing your own signature on a document that is not a translation is handled case by case, usually as a step before an apostille through our sister service Roxo Apostille. In Brazil, signature recognition (reconhecimento de firma) is done only at a cartório.

**What if I find an error in my translation?**

Reply to the email you received with the translation and point out the error. Revisions after delivery are unlimited and free: we fix it and resend the translation to the email on file.

**Can I see the translation before the final version?**

No. We send the final version as soon as it is ready, and you can request a revision at no additional cost.

**Can I cancel my order and get a refund?**

Yes, within 2 hours after payment is confirmed, as long as work has not started. Once the translator has begun, there are no refunds. After delivery, instead of a refund, you are entitled to free revisions.

**How do I receive my refund?**

On the same card used for payment, with a receipt, or as credit for a future order.

**I paid twice for the same document. Do I get a refund?**

Yes. If the same document was paid for twice, we refund the duplicate payment. Send us both receipts on WhatsApp or by email and our team takes care of it.

on WhatsApp or by email

**I sent a document that is already in the target language. What now?**

That document is removed from the order, and its amount is returned as a refund or as credit.

**A name is spelled differently from my passport. Can you change it?**

The translation reproduces names exactly as they appear in the original document. If we made a typo, we fix it at no cost. If the original itself has a different spelling, tell us before we start and we will guide you on how to handle it.

**What if an agency rejects my translation?**

Send us the written notice or the request you received. If the issue is in the translation, we correct it at no cost. Final acceptance is always decided by the receiving agency, which is why we ask where you will submit it before we start.

**Can you format the translation to match a template I send?**

No. We reproduce the structure of the original document as faithfully as possible, following professional standards. Custom layouts or client templates are not part of the standard service and, when feasible, may be quoted separately. See examples in our portfolio.

**Can I see a translation sample?**

Yes. Our portfolio has real examples of how we deliver each type of document.

Our portfolio

**Can you leave out or change part of the document?**

No. A certified or sworn translation must be complete and faithful to the original, so we do not omit, summarize or alter content. That is what gives it official validity.

**Is my data safe? How long do you keep my files?**

We follow data protection laws, such as the LGPD (Brazil) and the CCPA (California), and your documents are handled confidentially, only by the team working on your order. All files uploaded to our system are automatically deleted after 60 days, so download your translation and keep it in a safe place.

handled confidentially

**Does a translation expire?**

No. A translation does not expire: the validity is that of the original document that was translated. If an office requires a recent document, it is the original that needs to be within the deadline.

**Do you share my data with third parties?**

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Your documents are handled confidentially, only by the team working on your order, and are deleted from our system after 60 days.

**How do I stop receiving your text messages and emails?**

Reply STOP to any text message to opt out, or HELP for help. Message and data rates may apply, and message frequency may vary. You can unsubscribe from our emails at any time. We only write from info@roxotranslations.com: a message in our name from Gmail, Yahoo or Outlook is not from us.

**Is Roxo Translations an ATA member?**

Yes. Roxo Translations is a member of the American Translators Association (ATA), member number 273295, which you can verify in the official ATA directory. Our sworn translators in Brazil are ABRATES members and sign with ICP-Brasil certificates, and our team includes Notaries Public.

official ATA directory

**How can I check that a translation service is really certified?**

Look for credentials you can verify yourself. Roxo Translations is an ATA member, number 273295, which you can check in the official ATA directory, and the ICP-Brasil signature on our sworn translations can be checked at validar.iti.gov.br. Our Google reviews are also shown on every page of the site.

an ATA member

**Is the translation done by people or by machine?**

By people. Every document is translated by a professional linguist and goes through double human review for accuracy, grammar, formatting and consistency before delivery.

a professional linguist

**How is the translation done? How many people work on it?**

Our translation is human and split into 4 or 5 steps, so every translation meets the same standard. A different person contributes at each step.

**Do you translate stamps, seals and parts that are hard to read?**

Yes. Stamps and seals are translated too. A part that cannot be read is marked as illegible: we do not make up text for what is not legible.

**How are dates, institution names and ID numbers handled in the translation?**

We follow the rules of each translation service and the rules of the place where the document will be used.

**Do you do certified translations for Canada?**

Yes. We translate your documents into English with a certificate of accuracy and the translator’s affidavit, sworn before a Florida notary public, the format Canada accepts for translations done outside the country. The deadline is the same as our certified translation in the United States.

the format Canada accepts

**What does IRCC require for translated documents?**

For each document that is not in English or French, IRCC asks for the translation, an affidavit from the translator and a certified copy of the original. The affidavit is not needed when the translator is a member in good standing of a professional translation association, in Canada or abroad. IRCC does not approve or list translation companies.

IRCC asks for the translation, an affidavit from the translator

**Does IRCC require a notarized translation?**

IRCC asks for an affidavit from the translator, sworn before someone authorized to take oaths; outside Canada, that is a notary public. Our translations for Canada include the translator’s affidavit, sworn before a Florida notary public, at no extra cost.

Our translations for Canada

**Can a family member translate my documents for IRCC?**

No. IRCC does not accept translations done by the applicant or by a family member, such as parents, children, spouse or partner, siblings, grandparents, uncles, aunts, nephews, nieces and first cousins, even when the relative is a translator.

IRCC does not accept translations done by the applicant

**What is the difference between a certified translation for Canada and an IRCC translation?**

The translation and the translator’s affidavit are the same. The IRCC translation is for immigration applications (visa, permanent residence, study permit, citizenship), and you add the certified copy of the original, as IRCC asks. The certified translation for Canada covers the other uses (provinces, universities, employers), where the receiving office may have its own rule, so it is worth checking first.

The certified translation for Canada covers the other uses

**Is there an IRCC-approved or IRCC-certified translator?**

No. IRCC does not approve, accredit or list translators or translation companies. It sets the format: a translator who is a member of a professional association, or a translation with the translator’s affidavit. Be wary of anyone who promises an “IRCC-approved translator”.

a translation with the translator’s affidavit

**Does IRCC accept translations done outside Canada?**

Yes. The rule accepts a translator who is a member of a professional association in Canada or abroad, or a translation with the translator’s affidavit sworn before a notary public outside Canada. That is the Roxo format: the affidavit is sworn before a Florida notary public.

That is the Roxo format

**How do I send the translation to IRCC?**

You receive one PDF per document by email, with the translation, the certificate of accuracy and the affidavit. Upload that PDF to your IRCC account together with the copy of the original. The certified copy is your part, and a family member cannot certify it.

one PDF per document

## Track My Order

Check your translation status and reach our team whenever you need to.

- After payment, you receive a confirmation by email, and the team follows the order until delivery. The translation arrives as a PDF, at the email given in the order. If you need to know which stage it is at, ask for an adjustment or change the delivery address, talk to the team: the reply comes within 1 hour, 7 days a week.
- A translation can only be changed before it starts, which usually happens right after payment. If a file gets lost, the team sends it again by email, and documents are kept for 60 days, with a notice before they are deleted.

**Do you work on weekends?**

Yes. Our support is open 7 days a week, online, and we aim to answer within one hour. Online quotes and orders run 24 hours a day on the website.

**How do I check the status of my order?**

We email you as soon as your translation is ready. For an update before that, message us on WhatsApp with your order number and our team checks it for you.

message us on WhatsApp

**In which languages can I talk to your team?**

English, Portuguese and Spanish, on WhatsApp, phone or email.

**How can I contact you?**

By WhatsApp, the fastest way and where you can send the document right away, or by phone or email. We are available 7 days a week and aim to answer within one hour.

or by phone or email

## Documents and Languages We Cover

List of document types and languages we translate with official validity.

**Do you translate diplomas and academic transcripts?**

Yes. We translate diplomas, transcripts, course syllabi and other academic records for universities, credential evaluators, professional licensing and immigration. Check the institution's translation requirements and send them with your documents.

We translate diplomas, transcripts

**Do you translate bank statements and convert the currency?**

Yes. We translate bank statements, tax returns, pay stubs and other financial documents. By default amounts stay in the original currency. Currency conversion, at the exchange rate of the translation date, is available as an additional service shown in your quote.

other financial documents

**Do you translate marriage certificates?**

Yes. We translate marriage certificates for green card and visa applications, marriage abroad and record updates: certified for the United States, sworn for Brazil. Tell us where it will be submitted and we quote the right format.

We translate marriage certificates

**Which documents do you translate?**

Birth, marriage and death certificates, divorce decrees, diplomas and transcripts, driver's licenses, passports and IDs, criminal records, bank and financial statements, medical and vaccination records, contracts, affidavits and court documents, among others. Send a photo and we confirm.

Birth, marriage and death certificates

**Do you translate WhatsApp screenshots?**

Yes. We translate the date and time of the messages; emojis, slang and typos stay as they are.

**Do you translate divorce decrees and certificates?**

Yes. We translate divorce certificates, decrees and annotations, plus custody and property agreements. They are often required for marriage-based green cards, a second marriage in the US or recognition of the divorce in Brazil.

divorce certificates, decrees and annotations

**Do you translate legal documents such as contracts and court records?**

Yes. We translate contracts, powers of attorney, affidavits, court decisions and other legal documents, as a certified translation for the US or a sworn translation for Brazil. Documents are handled confidentially, and the price is by page, starting at $15/page for certified translation.

other legal documents

**Do you transcribe and translate audio and video?**

Yes. Audio and video transcription starts at $15 per minute, with certification and US notarization available. Send the file and we quote based on its length and language.

Audio and video transcription

**Do you translate criminal background checks?**

Yes. We translate criminal record certificates from Brazil and other countries for immigration, work visas and employers, as a certified or sworn translation depending on where it will be used.

**My document is partly in English. Do you translate all of it?**

We translate every part that is not in the target language, including stamps, seals and handwritten notes, and keep the rest as it appears in the original. Tell us when you send it, so the quote reflects only what needs translation.

**Do you translate handwritten documents?**

Yes, we accept and translate them normally. But you are responsible for checking that the office receiving it accepts a handwritten document.

**Can you renew my Brazilian driver's license (CNH)?**

No. We only translate the license. CNH renewal is handled by Detran in Brazil. If you need the translation to drive or apply for a license in another country, tell us the country and state.

**Which languages do you translate?**

Our core languages are Portuguese, Spanish, English, Italian and French, and we work with many more, from Arabic and Chinese to German, Japanese and Russian. Tell us the language pair and we confirm availability before quoting.

Our core languages

**My document is in Arabic, Chinese or Japanese. How will my name be written?**

We ask you to give the spelling of your name in the Latin alphabet, as it appears on your passport.

**Can you translate a document from English into Spanish or Portuguese?**

Yes. Spanish and Portuguese are among our core languages, in both directions. We translate US documents such as birth certificates, diplomas and records into Spanish or Portuguese as a certified translation, or as a sworn translation when it will be used in Brazil.

**Do you translate Brazilian Portuguese and European Portuguese?**

Yes. We translate documents in both variants, to and from English and other languages, and we follow the variant of the country where the translation will be used: Brazilian Portuguese for Brazil and European Portuguese for Portugal. Tell us the destination when you order.

We translate documents in both variants

**Do you translate Spanish from Spain and from Latin America?**

Yes. We translate documents from Spain, Mexico and every Spanish-speaking country, to and from English, Portuguese and other languages, and we follow the variant of the country where the translation will be used. Tell us the destination when you order.

We translate documents from Spain, Mexico and every Spanish-speaking country

**Do you translate French from France, Canada and Africa?**

Yes. We translate documents from France, Canada, Belgium, Switzerland, Haiti and the French-speaking countries of Africa, to and from English, Portuguese, Spanish and other languages, and we follow the variant of the country where the translation will be used. Tell us the destination when you order.

We translate documents from France, Canada, Belgium, Switzerland, Haiti and the French-speaking countries of Africa

**Do you translate Italian from Italy and Switzerland, and documents for Italian citizenship?**

Yes. We translate documents from Italy, Switzerland and San Marino, to and from English, Portuguese, Spanish and other languages, and we translate birth, marriage and death certificates into Italian for citizenship applications. The consulate or comune defines the list, and we follow the variant of the country where the translation will be used.

We translate documents from Italy, Switzerland and San Marino

**Do you translate American and British English?**

Yes. We translate documents into English and from English, with more than 30 languages, and we follow the variant of the country where the translation will be used: American English for the United States and British English for the United Kingdom, Ireland, Australia and other countries. Tell us the destination when you order.

We translate documents into English and from English, with more than 30 languages

**Do you translate German from Germany, Austria and Switzerland?**

Yes. We translate documents from Germany, Austria, Switzerland, Liechtenstein, Luxembourg and the German-speaking part of Belgium, to and from English, Portuguese, Italian and other languages, and we follow the variant of the country that issued the document, including ß or ss and local terms. Tell us the destination when you order.

We translate documents from Germany, Austria, Switzerland, Liechtenstein, Luxembourg and the German-speaking part of Belgium

**Do you translate Simplified and Traditional Chinese?**

Yes. We translate documents from mainland China, Taiwan, Hong Kong, Macau and Singapore, to and from English, Portuguese, Italian, Russian and Arabic, in Simplified or Traditional characters. Tell us the country where the translation will be used, and we follow its characters and the spelling of the names in the passport.

We translate documents from mainland China, Taiwan, Hong Kong, Macau and Singapore

**Do you translate Arabic from the Middle East and North Africa?**

Yes. We translate documents from Saudi Arabia, the United Arab Emirates, Egypt, Lebanon, Jordan, Iraq, Morocco and the other Arab countries, to and from English, Portuguese, Spanish and other languages. For names, the Latin spelling is the one you tell us when you order, such as the spelling in the passport, and dates in the Hijri calendar are reproduced as they are in the original. Tell us the destination when you order.

We translate documents from Saudi Arabia, the United Arab Emirates, Egypt, Lebanon, Jordan, Iraq, Morocco and the other Arab countries

**Do you translate Japanese documents such as the koseki and the juminhyo?**

Yes. We translate documents from Japan, such as the family register (koseki), the residence certificate (juminhyo) and school and work records, to and from English, Portuguese and other languages, and we keep names, era dates and seals as in the original. Tell us the destination when you order.

We translate documents from Japan, such as the family register (koseki), the residence certificate (juminhyo) and school and work records

**Do you keep the accents in Vietnamese names, such as Nguyễn?**

Yes. We translate documents from Vietnam, such as birth and marriage certificates and ID cards, to and from English and other languages, and we keep every name exactly as in the original, with its accents and in the Vietnamese order. If your US documents spell the name without accents or in a different order, tell us when you order.

We translate documents from Vietnam

**Do you translate Hindi documents from India, such as birth certificates and Aadhaar cards?**

Yes. We translate documents from India, such as birth and marriage certificates, Aadhaar cards and affidavits, from Hindi to English and other languages, and from those languages into Hindi. When a document is bilingual, we translate every part in Hindi, including stamps and notes, and names follow the spelling of the passport when there is one. Tell us the destination when you order.

We translate documents from India

**Do you translate Russian documents from Russia, Belarus, Kazakhstan and the former Soviet Union?**

Yes. We translate documents from Russia, Belarus, Kazakhstan and the other countries where Russian is used, including records issued in the Soviet Union, to and from English, Portuguese, Spanish and other languages. Names follow the spelling of the international passport, and the translation reproduces every stamp, seal and note of the original.

We translate documents from Russia, Belarus, Kazakhstan

**Do you translate Dutch from the Netherlands, Belgium and Suriname, including Flemish?**

Yes. We translate documents from the Netherlands, Belgium, Suriname and the Dutch Caribbean, such as birth and marriage certificates and population register extracts, to and from English and other languages. Flemish from Belgium is Dutch, with the same spelling, and we keep every name exactly as in the original, including prefixes such as van and de.

We translate documents from the Netherlands, Belgium, Suriname and the Dutch Caribbean

**Do you translate the Korean family relation certificate and other documents from South Korea?**

Yes. We translate documents from South Korea, such as the family relation certificate (가족관계증명서), the basic certificate and the marriage relation certificate, to and from English and other languages. We keep every name as in the original and follow the romanization of your passport, so tell us the spelling used in your documents when you order.

We translate documents from South Korea

**Do you translate Polish civil records, such as the akt urodzenia from Poland?**

Yes. We translate Polish civil records, such as the birth certificate (akt urodzenia) in its full, short or multilingual copy, marriage and death certificates and the ID card, to and from English and other languages. We keep every name exactly as in the original, with letters such as ł and ż and the male or female ending of the surname, as in Kowalski and Kowalska.

We translate Polish civil records

**Do you translate Farsi and Dari documents, with dates in the Persian solar calendar?**

Yes. We translate documents from Iran and Afghanistan, in Farsi, also called Persian, and in Dari, such as the shenasnameh, the national ID card, the tazkira and marriage certificates, to and from English and other languages. Dates in the Solar Hijri calendar are reproduced as they are in the original, and names follow the spelling in the passport when there is one.

We translate documents from Iran and Afghanistan

**Do you translate Pashto documents from Afghanistan, such as the tazkira?**

Yes. We translate documents from Afghanistan and Pakistan, such as the tazkira, birth and marriage certificates and school records, to and from English and other languages. Names follow the spelling in the passport when there is one, and dates in the Hijri calendar are reproduced as they are in the original. If the document is in Dari and Pashto, tell us when you order.

We translate documents from Afghanistan and Pakistan

**Do you translate Urdu documents from Pakistan and India, such as the Nikah Nama?**

Yes. We translate documents from Pakistan and India, such as the CNIC, the B-Form, birth certificates and the Nikah Nama, to and from English and other languages. We keep every name exactly as in the original, including the father’s or husband’s name, so tell us the spelling used in your passport when you order.

We translate documents from Pakistan and India

**Do you translate Amharic documents with Ethiopian calendar dates and Ethiopian names?**

Yes. We translate documents from Ethiopia, such as birth and marriage certificates and kebele ID cards, to and from English and other languages. Ethiopian records use the Ethiopian calendar, which runs 7 or 8 years behind the Gregorian one, and a name is the given name followed by the father’s name, so we read every date correctly and keep every name exactly as in the original.

We translate documents from Ethiopia

**Do you translate Croatian from Croatia and Bosnia, and is Croatian the same as Serbian?**

We translate documents from Croatia and Bosnia and Herzegovina, such as birth extracts, the certificate of citizenship (domovnica) and ID cards, to and from English, Italian and other languages. Croatian, Serbian and Bosnian are close and mutually understood, but each has its own standard, so the translation follows the language of the original. If your document is in Serbian or in Cyrillic, tell us when you order and we confirm the options before quoting.

We translate documents from Croatia and Bosnia and Herzegovina

**Do you translate Thai documents with dates in the Buddhist Era?**

We translate documents from Thailand, such as birth certificates, the house registration book (tabian ban) and ID cards, to and from English, Italian, Russian and Arabic. Thai documents use the Buddhist Era, which is 543 years ahead, so the year 2569 is 2026, and the translation converts the dates. Thai names can be romanized in different ways, so tell us the spelling used in your passport when you order.

We translate documents from Thailand

**Do you translate Tagalog and Filipino documents from the Philippines?**

Yes. We translate documents in Tagalog and Filipino, such as PSA certificates, barangay certificates, sworn statements and letters, to and from English, Arabic, Italian and Russian. Filipino is the national standard built on Tagalog, and a Filipino name has a middle name that is the mother’s maiden surname, so we keep every name exactly as in the original and every date in the right order.

We translate documents in Tagalog and Filipino

**Do you translate Punjabi in both Gurmukhi and Shahmukhi?**

Yes. We translate Punjabi in Gurmukhi, the script used in India, and in Shahmukhi, the script used in Pakistan, to and from English, Arabic, Italian and Russian. Birth certificates, Anand Karaj marriage certificates, land records and letters are translated by a native translator, and every name is kept exactly as in the original, so tell us the spelling used in your passport when you order.

We translate Punjabi in Gurmukhi

**Do you translate Czech documents from the Czech Republic and the former Czechoslovakia?**

Yes. We translate Czech documents from the Czech Republic and records issued in the former Czechoslovakia, such as the birth certificate (rodný list), the marriage certificate (oddací list) and the ID card, to and from English and other languages. We keep every name exactly as in the original, with letters such as ř and ů and the female form of the surname, as in Novák and Nováková.

We translate Czech documents from the Czech Republic

**Do you translate Romanian from Romania and Moldova, including older Moldovan records?**

We translate documents from Romania and Moldova, such as birth and marriage certificates, criminal record certificates (cazier judiciar) and ID cards, to and from English, Italian, Russian and other languages. Romanian is the same language in both countries, and the translation keeps every diacritic of the names as in the original. Records from Soviet Moldova may be in Russian or in Romanian written in Cyrillic: tell us when you order and we confirm the options before quoting.

We translate documents from Romania and Moldova

**Do you translate Greek from Greece and Cyprus, including older records?**

We translate documents from Greece and Cyprus, such as birth and marriage certificates, the family status certificate and ID cards, to and from English, Italian, Russian and Arabic. Older records written in Katharevousa or with the old accent marks are read by the same native translators. Names go into Latin letters, so tell us the spelling used in your US documents when you order and we keep it in the translation.

We translate documents from Greece and Cyprus

**Do you translate Latin baptism and marriage records and old diplomas?**

Yes. We translate baptism and marriage records, parish registers, Church certificates and university diplomas written in Latin, to and from English, Italian and other languages. Handwritten records are accepted, any part that cannot be read is marked as illegible, and every name is kept as written in the original. For Italian or Portuguese citizenship, ask the consulate which language and format it accepts, and we confirm the options before quoting.

We translate baptism and marriage records, parish registers, Church certificates and university diplomas written in Latin

**Do you translate Turkish from Turkey and Cyprus, including older records?**

We translate documents from Turkey and Cyprus, such as the civil registry record (nüfus kayıt örneği), birth extracts, marriage booklets and ID cards, to and from English, Arabic, Italian, Russian and other languages. Every name keeps its Turkish letters, such as ç, ğ, ı and ş, exactly as in the original. Records written before 1928 are in Ottoman Turkish, in the Arabic script: tell us when you order and we confirm the options before quoting.

We translate documents from Turkey and Cyprus

**Do you translate Swedish from Sweden and Finland, including documents in Finnish and Swedish?**

We translate documents from Sweden and Finland, such as the extract from the population register (personbevis), marriage certificates and degree certificates, to and from English, Italian, Russian and Arabic. Many documents from Finland come in Finnish and Swedish side by side, and we translate from the Swedish text. If your document is only in Finnish, tell us when you order and we confirm the options before quoting.

We translate documents from Sweden and Finland

**Do you translate Bulgarian documents from Bulgaria, and how are names written in Latin letters?**

Yes. We translate documents from Bulgaria and from the Bulgarian communities abroad, such as birth certificates, ID cards and diplomas, to and from English, Italian, Russian and Arabic. Names are written in Latin letters as in your passport, which follows the official Bulgarian transliteration, and the translation keeps the personal number (EGN) and every stamp of the original.

We translate documents from Bulgaria

**Do you translate Lithuanian documents from Lithuania, and how are surnames like Petrauskienė and Petrauskaitė handled?**

Yes. We translate documents from Lithuania and from the Lithuanian communities abroad, such as birth record extracts, ID cards, diplomas and archive certificates for citizenship, from Lithuanian into English and from English into Lithuanian. A married woman’s surname ending in -ienė and an unmarried woman’s ending in -aitė or -ytė keep their exact form and letters, as in the passport, and the translation keeps the personal code (asmens kodas) and every stamp of the original.

We translate documents from Lithuania

**Do you translate Danish from Denmark, Greenland and the Faroe Islands?**

We translate documents from Denmark, Greenland and the Faroe Islands, such as the birth and name certificate (fødsels- og navneattest), marriage certificates and degree certificates, to and from English, Italian, Russian and Arabic. Many documents from Greenland and the Faroe Islands come with a Danish text next to Greenlandic or Faroese, and we translate from the Danish. If your document is only in Greenlandic or Faroese, tell us when you order and we confirm the options before quoting.

We translate documents from Denmark, Greenland and the Faroe Islands

**Do you translate Slovak documents from Slovakia and the former Czechoslovakia?**

Yes. We translate Slovak documents from Slovakia and records issued in the former Czechoslovakia, such as the birth certificate (rodný list), the marriage certificate (sobášny list) and the ID card, to and from English and other languages. We keep every name exactly as in the original, with letters such as ľ and ô and the female form of the surname, as in Kováč and Kováčová.

We translate Slovak documents from Slovakia

**Do you translate Latvian documents from Latvia, including Soviet-era records in Latvian and Russian?**

We translate documents from Latvia, such as birth certificates (dzimšanas apliecība), marriage certificates and diplomas, from Latvian into English and from English into Latvian. Many records from the Soviet period come in Latvian and Russian side by side, and older family documents may also be in Latgalian. Tell us when you order and we confirm the options before quoting.

We translate documents from Latvia

**Do you translate documents in Irish (Gaeilge), or only the documents in English from Ireland?**

We translate documents in Irish, the Celtic language of Ireland, to and from English, Italian, Russian and Arabic, such as Leaving Certificate results taken through Irish, school reports from Irish-medium schools (Gaelscoileanna) and documents from the Gaeltacht. Most documents from Ireland come in English, or in English and Irish side by side, and in that case the translation is made from the English text. Send the document as it is and we confirm the options before quoting.

We translate documents in Irish

**Do you translate Hungarian documents, and in what order do the names go?**

Yes. We translate documents from Hungary and from the Hungarian communities abroad, such as birth certificates, ID cards and diplomas, to and from English, Italian, Russian and Arabic. In Hungarian the family name comes first, so Nagy István becomes István Nagy in English, and the translation keeps the accents of your passport, the mother’s maiden name and every stamp of the original.

We translate documents from Hungary

**Do you translate Estonian documents from Estonia, including Soviet-era records in Russian?**

We translate documents from Estonia, such as birth and marriage certificates, the extract from the population register (rahvastikuregistri väljavõte) and diplomas, from Estonian into English and from English into Estonian. Records issued between 1944 and 1991 often come in Russian, or in Estonian and Russian side by side. If yours is one of them, tell us when you order and we confirm the options before quoting.

We translate documents from Estonia

**Do you translate Slovenian from Slovenia and from the Slovenian communities in Italy and Austria?**

Yes. We translate documents from Slovenia and from the Slovenian communities in Italy, Austria and Hungary, such as the birth certificate (rojstni list), the certificate of citizenship and ID cards. Today our Slovenian pair is with English, in both directions: Slovenian to English and English to Slovenian. If you need a sworn translation into Portuguese for Brazil, we confirm it in the quote.

We translate documents from Slovenia

**Do you translate Maltese documents from Malta, and what if my document is already in English?**

Yes. We translate documents from Malta and from the Maltese communities abroad, such as birth certificates, marriage certificates and police conduct certificates, from Maltese into English and from English into Maltese. Many documents in Malta are issued in English or in both languages, so we look at yours before quoting and tell you whether it needs a translation, and for Brazil we do the sworn translation from English into Portuguese.

We translate documents from Malta

**Can you translate between two languages other than English, such as Italian to Portuguese?**

Often yes, depending on the pair and the service. For certified translation we confirm translator availability. For sworn translation into Portuguese, some pairs require a two-step route through English. We tell you the option before quoting.

## Hague Apostille

What the apostille is, which documents can be apostilled and in what order it goes with the translation.

**Can you get my document apostilled?**

Yes, through our sister service Roxo Apostille, which handles review, filing and logistics. The apostille itself is always issued by the authority of the country that issued the document. We do not handle federal documents (such as FBI records) or consular legalization.

our sister service Roxo Apostille

**What is an apostille?**

An apostille is a standardized certificate, created by the 1961 Hague Convention, that authenticates the origin of a public document: the signature, position and seal of whoever issued it. It does not validate the content. It is accepted in the 120+ countries that are party to the Convention.

An apostille is a standardized certificate

**Who issues the apostille?**

The authority of the country that issued the document. A Florida document goes to the Florida Department of State; a Brazilian one goes to a registry authorized by the CNJ. Roxo handles the request but is never the issuing authority.

**What is the difference between an apostille and a notarization?**

A notarization is a Notary Public confirming the identity of whoever signed a document. An apostille is issued by a government authority and authenticates the signature and seal of a public official, so the document is accepted in another Hague Convention country. A private document is often notarized first and then apostilled.

**Should I apostille the document before or after the translation?**

It depends on the case. The document can be apostilled first and then translated, so the translation also covers the apostille, or translated first and apostilled afterwards. The receiving agency defines the order, so tell us the destination country and agency and we confirm before quoting.

**Do I apostille the translation, the original, or both?**

Usually the original, and some destinations, such as France, also require the sworn translation to be apostilled. An apostille on the translation alone only proves the translator's signature and is often refused. Ask the receiving agency which it requires.

**Does an apostilled document need a translation?**

That depends on who receives it, not on who apostilles it: the apostille translates nothing. If the receiving authority wants the document in the local language, the translation goes in the same order.

**How many apostilles do I need?**

One apostille covers one document. Ask the receiving authority whether it wants the original or a copy.

**Does USCIS require an apostille?**

No. USCIS requires a certified translation, not an apostille. Apostilling a document for US immigration is an expense with no function. If another agency in your process asks for an apostille, tell us which one.

**My Brazilian certificate is on paper or old. Can it be apostilled?**

Yes. Through a partner cartório, a new digital copy of civil registry certificates can be issued from any Brazilian registry and apostilled electronically, with no need to go in person. A recent copy also meets agencies that require recently issued certificates.

**Can you get a new copy (segunda via) of my Brazilian birth certificate?**

Yes. Through a partner cartório, a new digital copy of birth, marriage and death certificates can be issued from any Brazilian registry, with no need to go in person, and apostilled electronically if needed. A recent copy also meets agencies that require recently issued certificates. Send us the details and you receive an itemized quote.

**How much does an apostille cost?**

It depends on the document and the route. Send a scan and you receive an itemized quote: the official fee, passed on at cost, the service fee and logistics, listed separately so you can see what goes to the government.

an itemized quote

**What is the Florida apostille fee?**

US$ 10 per document, or US$ 20 when the document is certified by a Florida Clerk of the Court (US$ 10 for the apostille plus US$ 10 for the certificate of incumbency). It is the state's fee, not ours, and it appears on its own line in the quote. Florida Department of State figures, checked in September 2026.

**How much is the apostille fee in Brazil?**

The fee (emolumento) follows each state's official table, so it varies. It is a public fee, not ours, and it appears on its own line in the quote.

**Can I apostille a Brazilian document in the United States?**

No. A document is apostilled only in the country that issued it: Brazilian documents in Brazil, by a cartório authorized by the CNJ, and US documents by the Secretary of State of the issuing state. Brazilian apostilles are electronic, so you do not need to travel.

**How do I apostille a Florida document?**

Documents issued in Florida are apostilled by the Florida Department of State, in Tallahassee. We file it for you, in person or by mail.

**I live outside Florida. Can I apostille a document from there?**

Yes. What matters is where the document was issued, not where you live: with a Florida certificate, we serve you in Boston, Lisbon or Bogotá.

**How does the apostille work in Brazil?**

Only registries authorized by the CNJ issue apostilles, since 14 August 2016 (Decreto 8.660/2016 and Resolução CNJ 228/2016). The apostille is electronic, with a QR code that can be checked on the CNJ portal.

**Do I have to go to a registry (cartório) in Brazil?**

No. Our partner registry works electronically, so we cover all 27 Brazilian states without you leaving home.

**Is a US document valid in Brazil?**

Yes, once apostilled and translated by a sworn translator. For some purposes it also has to be registered at an RTD in Brazil, and our partner does that registration too.

**Which documents can be apostilled?**

Public documents: birth, marriage and death certificates, diplomas and transcripts, court decisions, company records and criminal records. Private documents, such as a power of attorney, can be apostilled after notarization. A plain photocopy cannot.

**Do I need the original to get an apostille?**

For a Florida document, yes: the state apostilles the paper. For a Brazilian digitally-born document, no: the apostille is electronic.

**Can my diploma be apostilled?**

Yes, but almost always the registrar's signature has to be notarized first. A diploma sent without that step comes back.

**Is an apostille valid in every country?**

Only in countries that are party to the Hague Apostille Convention. For other countries the route is consular legalization, which we do not offer today. Tell us the destination country and we confirm.

**What is the difference between an apostille and consular legalization?**

Both authenticate a document for use abroad. The apostille is a single certificate, valid among the countries of the Hague Convention. Consular legalization is the longer route for countries outside it, done through the destination country’s consulate. We handle apostilles; consular legalization is not offered today.

**Does an apostille expire?**

The apostille itself does not expire, but the document under it may. Many agencies only accept certificates issued recently. The receiving agency sets that rule, so check its requirements before ordering.

**How do I know a Brazilian apostille is authentic?**

The Brazilian apostille is electronic and has a QR code, which can be checked on the CNJ website.

**Can a notarized copy of my US certificate be apostilled?**

Usually not. US states apostille the certified copy issued by the vital records office itself. A notarized photocopy is the most common reason for refusal, so request a certified copy from the issuing state first.

**How do I apostille a US birth certificate?**

Request a certified copy from the vital records office of the state where you were born, then have it apostilled by that state’s Secretary of State. Roxo Apostille can handle the filing and logistics. If it will be used abroad, we confirm with you whether the translation comes before or after the apostille.

**Can you apostille an FBI background check?**

No. FBI records are federal documents, apostilled only by the US Department of State, and we do not handle federal documents. Once the apostille is done, we can translate the record and the apostille as a certified or sworn translation.

**How long does an apostille take?**

There are two clocks: ours, for review and filing, and the issuing authority's, which we do not control. Both appear separately in your quote.

**How do I send my document for the apostille?**

If it is digital, send the file. If it is on paper, by tracked mail to our address in Windermere, or by an arranged handover.

**What if the authority refuses the apostille?**

If the refusal comes from our mistake, we redo it at no cost. If it comes from the document, such as the wrong version or an expired one, we tell you what has to change. The check before payment exists so that this almost never happens.

**I am applying for Italian or Portuguese citizenship. What do I need?**

Usually your Brazilian certificates apostilled in Brazil and translated into the country's language. The consulate or municipality defines the list and how recent each certificate must be. Send us their list and we build the complete order.

Brazilian certificates apostilled in Brazil

## Business Partnerships

Translation for law firms, agencies and companies that send documents regularly.

- Law firms, immigration agencies, universities and companies that send documents often get progressive discounts based on volume, from 10 documents on, a single invoice for several documents and a non-disclosure agreement (NDA) when they ask for one. To get started, talk to the team on WhatsApp or by email: the reply comes within 1 hour, 7 days a week.

**Do you work with law firms, agencies and companies?**

Yes. We have a partnership program for law firms, immigration and study-abroad agencies and companies with recurring volume. Contact us with your estimated volume and language pairs, and we set up the conditions with you.

a partnership program

**Do you translate business documents?**

Yes, in a professional tone suited to the target market. Native human translators do the work, with a glossary per client and review by a second translator, and we sign an NDA when a company asks.

we sign an NDA

## Other Questions

Where we are, working with Roxo and what we can and cannot advise on.

Where Roxo is located, which Brazilian consulate serves your state or Florida county, how to work as a translator and what we cannot advise on.

**Can you tell me which documents my immigration case needs?**

No. We are a translation company and do not provide legal or immigration advice. Your attorney or the receiving agency defines which documents you need. Once you know, we translate them in the format that agency requires.

**Where are you located? Can I visit your office?**

Roxo Translations has offices in Florida and in Brazil, but the service is 100% online and you never need to visit. You send the document digitally and receive the translation by email.

offices in Florida and in Brazil

**Where can I see customer reviews?**

Google reviews appear on every page of the site and on our Google profile.

our Google profile

**How can I work as a translator for Roxo?**

Our hiring is done through LinkedIn. Follow Roxo Translations there and apply when there are openings.

**Which Brazilian consulate serves my state?**

It depends on the state. Atlanta: Alabama, Georgia, Mississippi, South Carolina and Tennessee. Boston: Maine, Massachusetts, New Hampshire and Vermont. Chicago: Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, North Dakota, South Dakota and Wisconsin. Hartford: Connecticut and Rhode Island. Houston: Arkansas, Colorado, Kansas, Louisiana, New Mexico, Oklahoma and Texas. Los Angeles: Arizona, Hawaii, Idaho, Montana, Nevada, Utah, Wyoming and Southern California. New York: New Jersey, New York and Pennsylvania. San Francisco: Alaska, Oregon, Washington and Northern California. Washington: DC, Delaware, Kentucky, Maryland, North Carolina, Ohio, Virginia and West Virginia. Florida is split between Miami and Orlando. California and Florida are divided by county, so confirm yours on the consulate's page on gov.br before you go.

**Which Brazilian consulate serves my county in Florida?**

Miami serves 17 counties in South Florida, such as Miami-Dade, Broward, Palm Beach, Lee, Collier and Sarasota, plus Puerto Rico and the U.S. Virgin Islands. Orlando serves the other counties of Florida, such as Orange, Osceola, Seminole, Hillsborough, Pinellas and Duval. The list of counties is on the page of each consulate on gov.br.

## Can’t Find Your Question Here?

Talk directly to our team on WhatsApp and get it sorted quickly.

See also

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