# How to Order Your Translation

> Step-by-step guide to submitting your document and receiving your finished translation.

https://roxotranslations.com/help-center/how-to-order-your-translation/

## How do I order a translation?

[Upload your document on the website](https://roxotranslations.com/order) to see the price and place your order online, or send it by WhatsApp or email. Tell us the target language and where you will submit it. We confirm price and delivery time, and you pay through a secure link.

## How do I send my documents?

By WhatsApp, by email, [through the upload on the website](https://roxotranslations.com/order), or by sharing a folder with us. We accept PDF, JPG, PNG, TIFF, HEIC, DOCX, DOC, ODT, XLSX, PPT and HTML files; a legible phone photo is enough. Send all pages, front and back.

## Is a photo from my phone good enough?

Yes, as long as the whole document is legible. Take it on a flat surface, in good light, with all four corners visible and no glare or blur. If any part is unreadable, we ask for a new photo before quoting.

## I sent several photos of the same document. Is that OK?

Yes. We combine the photos into a single PDF and put them in page order.

## Do I need to remove staples or seals to photograph the document?

No. Photograph the document as it is, every page, front and back. But if something is covering the writing, remove it.

## Do I need to send the original document?

No. For translation, a legible digital copy is enough, and the whole process is online. Originals are only needed for some apostilles of US documents, which is handled by Roxo Apostille.

## What information do you need to quote my translation?

The document, the target language, and the country and institution where you will submit it, such as USCIS, a DMV, a university or a Brazilian registry. The destination defines the right service, so we ask before quoting.

## Can I leave instructions for the translator?

Yes. If there is something specific, such as how a name should be spelled, write it with your order.

## Can I change my order after paying?

Yes, if the translation has not started yet. We usually start right after payment, so let us know as soon as possible.

## Can I add documents to a quote I already received?

Yes. Send the new documents in the same conversation and we update your quote, so everything stays in one order before you pay.