# Payment and Delivery

> Accepted payment methods and how your translation reaches you.

https://roxotranslations.com/help-center/payment-and-delivery/

## How much does a translation cost?

The price depends on the service and on the country where you will use the document: certified translation for the US, the UK, Ireland or Canada, sworn translation for Brazil, driver's license translation or transcription. See the values for each country on the [pricing page](https://roxotranslations.com/pricing/), or send your document for an exact quote, with the price and deadline before you pay.

## How much does it cost to translate a birth certificate?

A certified birth certificate translation for the US is [priced per page](https://roxotranslations.com/pricing/), with optional US notarization, and so is a sworn translation for Brazil: see the values on the pricing page. Upload the certificate on the website and the exact price and deadline appear instantly.

## How much does it cost to translate a diploma and transcript?

Diplomas and transcripts are [priced per page](https://roxotranslations.com/pricing/), like any document, for certified translation for the US and sworn translation for Brazil: see the values on the pricing page. The total depends on how many pages the transcript has, so upload both on the website and the exact price and deadline appear instantly.

## Which payment methods do you accept?

Credit and debit cards (Visa, Mastercard, Amex, Discover, Diners), Zelle, Pix, PayPal, Google Pay, Cash App and crypto, plus buy now, pay later options such as Klarna, Afterpay and Parcelow. Payment is made through the secure link in your quote.

## Do you offer discounts?

Yes, for large volumes. Send all your documents together and we review the quote based on the total. Companies and agencies with recurring volume can ask about our [partnership program](https://roxotranslations.com/translation-partnership-for-businesses/).

## Do you have a referral program?

Not yet, but we are already designing one. For partners, there is a progressive discount based on the volume sent.

## Why is my quote in dollars (or in reais)?

The country where the document will be used defines the service: certified translation for the United States, sworn translation for Brazil. The currency is yours to choose: the selector at the top of the page switches the price between US dollar, Brazilian real, euro, British pound and Canadian dollar, and you are charged in the currency you pick. The advertised price is rounded up, so what you pay is the same or less.

## How is the price calculated?

[By page or word count, language pair and deadline](https://roxotranslations.com/pricing/). Extras such as rush delivery, physical delivery or currency conversion are listed separately in your quote before you pay, with no surprise fees.

## Is a sworn translation charged per page or per "lauda"?

It can be either: each sworn translator follows one method. At Roxo you upload the document and the system shows the price instantly.

## When do I pay, and how do I know you received it?

After you approve the quote, an invoice is generated and you pay through the secure link. Work starts once payment is received, and you get an automatic receipt. If you paid another way, send us the receipt on WhatsApp.

## Can I pay for several documents with one invoice?

Yes. Send all the documents together and we issue a single quote and invoice covering all of them, so you pay once through the secure link.

## What counts as a page? Is front and back one page?

A document printed front and back, such as an ID card or driver's license, is counted as one page. For longer documents, the quote shows the page count before you pay, and you can ask us to review it.

## Can I pay in installments?

Yes. At checkout you can choose buy now, pay later options such as Klarna, Afterpay or Parcelow, subject to the provider's approval.

## How long is my quote valid?

Your quote is valid for 15 days. After that, ask us to update it before paying.

## How long does a translation take?

It depends on the number of pages, the language pair and the service. [The estimated delivery date](https://roxotranslations.com/pricing/) appears in your quote before you pay.

## Can you deliver faster? Is there rush delivery?

Yes. [Fast and express delivery have an extra cost](https://roxotranslations.com/pricing/), which is always confirmed in your quote before you pay. Tell us your deadline before ordering and we confirm whether it is feasible for your documents.

## Can I get a physical copy by mail?

Yes. Physical delivery is an additional service, quoted by destination and number of pages, including outside the US. Transit time depends on the carrier and starts after the translation is ready.

## How will I receive my translation? Can I print it?

You receive a non-editable PDF by email, with the certification, signatures and digital seals. You can print it freely. If you cannot open the file, we resend it on WhatsApp.

## In what order does the translation file come?

Each service has its own order. Certified translation: the Affidavit of Translation Accuracy, the translated document and the original. Sworn translation: the opening statement (termo de abertura), the translated document, the original and the closing statement (termo de encerramento).

## I lost my translation file. Can you send it again?

Yes. We resend it by email, with a reminder to keep it somewhere safe, because our system deletes the files 60 days after delivery.

## Can you send my translation to another email, such as my attorney or university?

Yes, as long as you authorize it. Tell us the email address, or addresses, in the same conversation, and we send the translation to the addresses you authorize.

## Is the delivery date guaranteed?

The estimated delivery time in your quote is our commitment, but not a guaranteed deadline. It can change, earlier or later, due to document complexity, terminology research, file quality or quality review. If you have a hard deadline, tell us before paying.

## My translation is for a court hearing or an immigration deadline. What should I do?

Tell us the date before you place your order, so we can confirm whether the timeline works. Delivery times are estimates, and any correction you request later may need extra time. Please plan with a margin before your deadline.