# Track My Order

> Check your translation status and reach our team whenever you need to.

https://roxotranslations.com/help-center/track-my-order/

After payment, you receive a confirmation by email, and the team follows the order until delivery. The translation arrives as a PDF, at the email given in the order. If you need to know which stage it is at, ask for an adjustment or change the delivery address, talk to the team: the reply comes within 1 hour, 7 days a week.

A translation can only be changed before it starts, which usually happens right after payment. If a file gets lost, the team sends it again by email, and documents are kept for 60 days after delivery, with a notice before they are deleted.

## Do you work on weekends?

Yes. Our support is open 7 days a week, online, and we aim to answer within one hour. Online quotes and orders run 24 hours a day on the website.

## How do I check the status of my order?

We email you as soon as your translation is ready. For an update before that, [message us on WhatsApp](https://roxotranslations.com/contact/) with your order number and our team checks it for you.

## In which languages can I talk to your team?

English, Portuguese and Spanish, on WhatsApp, phone or email.

## How can I contact you?

By WhatsApp, the fastest way and where you can send the document right away, [or by phone or email](https://roxotranslations.com/contact/). We are available 7 days a week and aim to answer within one hour.