Terms and Conditions
Estimated Delivery Time (EDT)
As a principle, we always intend to meet the agreed delivery deadlines. The Estimated Delivery Time (EDT) shown in your quote and invoice is an approximate timeframe and not a guaranteed deadline. Delivery may be adjusted — earlier or later — due to factors such as document complexity, specialized terminology research, source file quality, quality control review, or other circumstances beyond our reasonable control.
Fulfillment Policy
Once the price quote is accepted, an invoice is generated. When payment is received, the project is created and we begin the service. Roxo attempts to be as accurate as possible when describing our organization and services on the Site; however, to the extent permitted by applicable law, we do not warrant that the services or content available on the Site are accurate, complete, reliable, current or error-free.
Formatting and Layout Policy
All our translations follow professional translation standards and reproduce the structure of the original document as faithfully as possible. The standard for how the work is done and delivered is clearly described on our portfolio. For this reason, we do not recreate client models or templates, we do not provide custom graphic design, and we do not adjust the number of rows, columns, or widths to match a template file that is sent to us. Structural differences between the original document and a template provided by the client therefore do not constitute a translation error. Requests for a custom layout are not part of the standard service and, when feasible, may be quoted separately as an additional service. To see examples of how we deliver our translations, please visit our portfolio.
Refund and Cancellation Policy
Please read carefully before ordering a service.
Right to cancel (2 hours). After payment is confirmed, you have up to 2 hours to cancel and request a refund, provided work has not yet started. In that case, the amount paid is returned.
Once work has started. Once the service has begun, no refunds are issued, as the work has already been assigned to the translator and production is underway.
After delivery. Once the service has been delivered, there are no refunds. Instead, you are entitled to free revisions: if any error is found, simply report it by replying to the email through which the service was sent, and Roxo will fix and resubmit the translation to the email on file at no additional cost.
In short: free cancellation only within the 2 hours following payment and before work begins. Once work starts or the service is delivered, no refunds apply — we guarantee quality through free revisions.
Data Protection and Privacy Notice
In accordance with data protection laws and our commitment to your privacy, all files uploaded to our system are automatically deleted after 60 days. This measure ensures that your sensitive information remains protected. Please download any necessary files to a secure location before that time to maintain access to them.
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