Certification and Guarantees

No. For security, we only certify and notarize translations done by our own team. We can translate the original document for you, with the certification and, if you choose it, notarization.

Notarizing your own signature on a document that is not a translation is handled case by case, usually as a step before an apostille through our sister service Roxo Apostille. In Brazil, signature recognition (reconhecimento de firma) is done only at a cartório.

Reply to the email in which you received your translation. Tell us the document name, the page, the text you think is incorrect and the correction you suggest. Revisions are free for 30 days after delivery, and we resend the corrected translation to the email on file.

Usually 1 to 5 days after we receive the request. When you ask for a correction, we open a ticket to track it, and the time depends on how many points need review and how complex they are, since each correction involves checking the source document, researching terminology and running quality control again. We keep you updated.

No. The Estimated Delivery Time applies to the first delivery. Corrections follow their own timeline, usually 1 to 5 days after we receive the request.

If you ask us to stop, we stop, and the order is considered delivered. Within 30 days of delivery, you can contact us again to request a correction under our Terms.

No. We send the final version as soon as it is ready, and you can request a revision at no additional cost.

Yes, within 2 hours after payment is confirmed, as long as work has not started. Once the translator has begun, there are no refunds. After delivery, instead of a refund, you are entitled to free revisions.

On the same card or payment method used for the order, or as credit for a future order. After we issue the refund, your bank usually shows it within 5 to 10 business days. If it does not appear by then, write to us and we will send you the reference number (ARN) so your bank can trace it.

Yes. If the same document was paid for twice, we refund the duplicate payment. Send us both receipts on WhatsApp or by email and our team takes care of it.

Contact us first. Most issues are solved with a free correction. A chargeback does not speed up a correction and may delay communication about your order.

That document is removed from the order, and its amount is returned as a refund or as credit.

The translation reproduces names exactly as they appear in the original document. If you need another spelling, such as the one in your passport, tell us when you place your order, before we start. If we made a typo, we fix it at no cost.

Send us the written notice or the request you received. If the issue is in the translation, we correct it at no cost. Final acceptance is always decided by the receiving agency, which is why we ask where you will submit it before we start.

No. We reproduce the structure of the original document as faithfully as possible, following professional standards. Custom layouts or client templates are not part of the standard service and, when feasible, may be quoted separately. See examples in our portfolio.

Yes. Our portfolio has real examples of how we deliver each type of document.

No. A certified or sworn translation must be complete and faithful to the original, so we do not omit, summarize or alter content. That is what gives it official validity.

We follow data protection laws, such as the LGPD (Brazil) and the CCPA (California), and your documents are handled confidentially, only by the team working on your order. All files uploaded to our system are automatically deleted 60 days after delivery, so download your translation and keep it in a safe place.

No. A translation does not expire: the validity is that of the original document that was translated. If an office requires a recent document, it is the original that needs to be within the deadline.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Your documents are handled confidentially, only by the team working on your order, and are deleted from our system 60 days after delivery.

Reply STOP to any text message to opt out, or HELP for help. Message and data rates may apply, and message frequency may vary. You can unsubscribe from our emails at any time. We only write from info@roxotranslations.com: a message in our name from Gmail, Yahoo or Outlook is not from us.

Yes. We use cookies from Google Analytics, Google Ads, the Meta Pixel and Microsoft Clarity to understand how the site is used and to measure our ads. We do not sell this data or use it to identify you, and you can block or delete cookies in your browser at any time. The details are in our privacy policy.

Yes. Roxo Translations is a member of the American Translators Association (ATA), member number 273295, which you can verify in the official ATA directory. Our sworn translators in Brazil are ABRATES members and sign with ICP-Brasil certificates, and our team includes Notaries Public.

Look for credentials you can verify yourself. Roxo Translations is an ATA member, number 273295, which you can check in the official ATA directory, and the ICP-Brasil signature on our sworn translations can be checked at validar.iti.gov.br. Our Google reviews are also shown on every page of the site.

By people. Every document is translated by a professional linguist and goes through double human review for accuracy, grammar, formatting and consistency before delivery. The translator may use support tools, such as translation memory or machine translation, as an aid, but the translator who signs or certifies the work is always responsible for it.

Only as an aid. Roxo reserves the right to use AI tools to support the translator, but every translation is done and reviewed by people, and the human translator is responsible for it. No document is delivered without human review.

Our translation is human and split into 4 or 5 steps, so every translation meets the same standard. A different person contributes at each step.

Yes. Stamps and seals are translated too. A part that cannot be read is marked as illegible: we do not make up text for what is not legible.

We follow the rules of each translation service and the rules of the place where the document will be used.

Yes. We translate your documents into English with a certification of translation accuracy signed by a member in good standing of the American Translators Association (ATA), with the stamp showing the membership number, the format IRCC accepts. The deadline is the same as our certified translation in the United States.

For each document that is not in English or French, IRCC asks for a translation by a certified translator: a member in good standing of a professional translation association, in Canada or abroad, with a stamp showing the membership number. Without that, it asks for an affidavit from the translator and a certified copy of the original. IRCC does not approve or list translation companies.

Yes. We translate your documents into English and certify each translation with a signed statement of accuracy, the date and our contact details, which is what the UK Home Office asks for. The translation can be done outside the UK: the rules do not require a British translator.

For each document that is not in English or Welsh, the Home Office asks for the original and a full translation it can verify independently. The translation must be dated and include confirmation that it is accurate, the full name and signature of the translator or of an official of the translation company, and their contact details. For leave to remain and indefinite leave to remain, it must also show the translator’s credentials. A notarised translation is not required.

No. The Home Office, the UK government department in charge of immigration, does not approve, accredit or list translators or translation companies, and the UK has no sworn translators appointed by the state. It sets the format: a dated statement of accuracy with the translator’s or company’s name, signature, contact details and, for leave to remain and ILR, the translator’s credentials. Be wary of anyone who promises a ‘Home Office approved translator’.

No. The UK Home Office has to be able to verify the translation independently, so it cannot be done by you or by a relative, even one who speaks both languages. The translation must come from a professional translator or a translation company.

Yes. To be used in Brazil, a document in English needs a sworn translation into Portuguese, made by a Brazilian sworn public translator (tradutor público juramentado). We do sworn translations from English into Portuguese, and you receive the digitally signed PDF. You can order online.

Yes. We translate from the digital copy you send us, and our statement of accuracy says that the translation was made from an electronic copy of the original. The original document goes with your application in the way the Home Office asks.

Yes. When the translation into English is for the UK, we use British spelling (licence, authorised) and write dates in the UK order, day, month and year, so 11 September 2019 never turns into 9 November.

Yes. We translate your documents into English and certify each translation with a signed statement of accuracy, the date and the translator’s name and contact details, which is what Irish immigration and the Irish embassies ask for. The translation can be done outside Ireland for applications made in Ireland. For a visa applied for from outside Ireland, a translation made outside the EEA also needs an apostille from the country where it was made.

For each document that is not in English or Irish, Immigration Service Delivery (ISD) and the Irish embassies ask for a full translation with a statement from the translator that it is accurate, the date, and the translator’s full name, signature and contact details. Translations made by the applicant are not accepted. For citizenship, the translation is uploaded with a copy of the original document. For a visa applied for from outside Ireland, a translation made outside the EEA must also be apostilled in the country where it was made.

No. Ireland has no sworn translators appointed by the State and no official register of translators, and Irish immigration does not approve or list translators or translation companies. What counts is a professional translator and a signed statement of accuracy with the date, the translator’s name and contact details. Be wary of anyone who promises a ‘Department of Justice approved translator’.

No. Irish immigration does not accept translations made by the applicant, and a translation made by a relative is not a good idea either: it has to come from a professional translator, who signs the statement of accuracy with their name and contact details.

Not when the translator is a member in good standing of a professional translation association, in Canada or abroad, with a stamp showing the membership number. Our translations for Canada are signed by a member of the American Translators Association (ATA), with the membership number, so no notary is needed.

No. IRCC does not accept translations done by the applicant or by a family member, such as parents, children, spouse or partner, siblings, grandparents, uncles, aunts, nephews, nieces and first cousins, even when the relative is a translator.

The translation and the certification signed by an ATA member are the same. The IRCC translation is for immigration applications (visa, permanent residence, study permit, citizenship). The certified translation for Canada covers the other uses (provinces, universities, employers), where the receiving office may have its own rule, so it is worth checking first.

No. IRCC does not approve, accredit or list translators or translation companies. It sets the format: a translator who is a member of a professional association, with a stamp showing the membership number, or a translation with the translator’s affidavit. Be wary of anyone who promises an “IRCC-approved translator”.

In Canada, a certified translator is a translator certified by a provincial association, such as ATIO in Ontario or OTTIAQ in Quebec; in Ontario the title is reserved by law. For IRCC you do not need one: IRCC also accepts a translation by a member in good standing of a professional translation association abroad, with a stamp showing the membership number. Some provincial offices, courts and city offices may ask for a translator certified in the province, so check their instructions. Roxo is not a member of any Canadian association.

Yes. The rule accepts a translator who is a member of a professional association in Canada or abroad, with a stamp showing the membership number. That is the Roxo format: the translation is signed by a member in good standing of the American Translators Association (ATA).

You receive one PDF per document by email, with the translation and the certification of accuracy signed by an ATA member. Upload that PDF to your IRCC account together with the copy of the original.