How to Order Your Translation

Step-by-step guide to submitting your document and receiving your finished translation.

How do I order a translation?

Upload your document on the website to see the price and place your order online, or send it by WhatsApp or email. Tell us the target language and where you will submit it. We confirm price and delivery time, and you pay through a secure link.

How do I send my documents?

By WhatsApp, by email, through the upload on the website, or by sharing a folder with us. We accept PDF, JPG, PNG, TIFF, HEIC, DOCX, DOC, ODT, XLSX, PPT and HTML files; a legible phone photo is enough. Send all pages, front and back.

Is a photo from my phone good enough?

Yes, as long as the whole document is legible. Take it on a flat surface, in good light, with all four corners visible and no glare or blur. If any part is unreadable, we ask for a new photo before quoting.

I sent several photos of the same document. Is that OK?

Yes. We combine the photos into a single PDF and put them in page order.

Do I need to remove staples or seals to photograph the document?

No. Photograph the document as it is, every page, front and back. But if something is covering the writing, remove it.

Do I need to send the original document?

No. For translation, a legible digital copy is enough, and the whole process is online. Originals are only needed for some apostilles of US documents, which is handled by Roxo Apostille.

What information do you need to quote my translation?

The document, the target language, and the country and institution where you will submit it, such as USCIS, a DMV, a university or a Brazilian registry. The destination defines the right service, so we ask before quoting.

Can I leave instructions for the translator?

Yes. If there is something specific, such as how a name should be spelled, write it with your order.

Can I change my order after paying?

Yes, if the translation has not started yet. We usually start right after payment, so let us know as soon as possible.

Can I add documents to a quote I already received?

Yes. Send the new documents in the same conversation and we update your quote, so everything stays in one order before you pay.

See also

Services

Complete certified translation solutions in the USA for immigration, legal proceedings, and official processes. Our certified translators guarantee precision, fast delivery, and full compliance with USCIS standards in every document we handle.

Certified translation

Certified Translation

Certified translations accepted in the USA. Perfect for immigration, schools, and official processes. Fast delivery.

Sworn Translation

Sworn Translation

Official sworn translations accepted in Brazil (Juramentada) and abroad. Certificates, contracts, academic documents, and more.

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Apostille

Apostille for documents issued in Brazil or in any US state. We tell you which copy is accepted and check it before charging. Free document review.

Translation for DMV Driver's License

Driver's License Translation

Certified translation of documents for driver's license applications in the USA. Accepted by DMV/RMV and official agencies.

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Audio & Video Transcription

Professional audio and video transcription with high accuracy. Ideal for meetings, interviews, webinars, and corporate content.

The Fastest Path to Your Translations

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  1. Send the document

  2. Receive your quote

  3. Human translation

  4. First proofreading

  5. Double proofreading

  6. Fast delivery

  7. Your satisfaction

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Industry Solutions

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Immigration

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Legal

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Healthcare

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Education

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Finance

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Ecommerce

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Government

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Marketing

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Help Center

Turnaround, price, accepted documents and how to order: the most common questions are already answered in the Help Center, organized by topic.

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