Other Questions

Not every question fits a single topic. This page brings together the blog articles and the Help Center questions that do not fit the other categories: turnaround, formats, document privacy, urgent orders and other everyday cases.

Roxo provides certified translation in the US, sworn translation for Brazil, apostille services, driver’s license translation and audio and video transcription. If you do not find your answer here, talk to the team: it replies within 1 hour, 7 days a week.

Urgent orders have the rush and express turnarounds, with the price confirmed in the quote. Documents are kept for 60 days and can be deleted earlier on request, and Roxo complies with the CCPA and the LGPD. Simple translation, without certification, is also offered, and batches of more than 100 documents are handled.

Handwritten documents are accepted, illegible parts are marked as illegible in the translation, and stamps and seals are translated. A translation can only be changed before it starts, which usually happens right after payment, and if a file gets lost, the team sends it again by email.

When a document needs both an apostille and a translation, the team confirms the right order before starting.